Returns & Exchanges
Return Policy
Looking to return? No sweat, we’ve got you covered! Your online order can be returned within 30 days of purchase, as long as it is:
-Unworn, has no visible signs of wear
-Has the original tags attached.
That’s it! Easy, right?
Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment.
Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.
How to Return
1.Choose the order.
- Click on the "return an item" link, then enter your confirmation number and email and click “start a return.”
2. Select the item.
- Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit.
3. Check your email.
- You will receive an email containing the prepaid shipping label and directions for next steps.
4. Print the shipping label.
- Follow the link provided in your email to prepare and print your pre-paid shipping label.
5. Pack the item.
- Pack the item(s) you wish to return in your shipping container. Item(s) must be shipped with hang tags and in original form, unworn.
6. Shipping the package.
- Affix the prepaid shipping label to the outside of your shipping container and drop-off the package at any authorized FedEx shipping center.
Exchanges
- Unfortunately, we do not offer traditional exchanges at this time. Exchanges must be processed as a return and a new order must be placed for the exchanged items. To start a return, click here.
US Retail Stores Return Policy
- Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.
Product not purchased from havaianas.com/us/en
- We can only accept returns for purchases made through havaianas.com/us/en. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.
*We are experiencing difficulties with our phone lines, please reach out via email for assistance*
- Still have questions?? Email us at info@havaianas.com or call 1-877-959-9650 (Mon -Fri 8am-5pm PST)
Return an item
- Click the button to start your return.