Frequently Asked Questions

Many of our customers have the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express, PayPal and Apple Pay. Our online store accepts US and Canadian credit cards and valid US and Canadian addresses. All prices shown in US Dollars.

Is it safe to use my credit or debit card on your site?

Yes, havaianas.com is safe. Our website is protected by SSL encryption technology.

Do you charge sales tax on items/orders?

Yes, sales tax will be charged on all orders.

When do you charge my credit card for an order?

All credit cards are authorized at the moment of purchase. However, a credit card is not charged until the items have shipped. If an order ships partially, the credit card will only be charged for the items shipped.

What are my shipping options?

Shipping options can be found here .

Will you ship to a PO Box?

We can ship to a US PO Box using only United States Postal Service (USPS).

Are there any shipping area restrictions?

We currently ship orders within US and Canada. Our online store only accepts US and Canadian credit cards with valid US and Canadian addresses.

How quickly will my order be shipped?

It takes 2 to 4 business days to process an order. Shipping times depend on the destination of the order as well as the shipping type and carrier.

Do I have to pay for duties and taxes to ship to Canada?

Yes, Canada duties and taxes are dependent on the address and the responsibility of the customer.

Will I incur any additional charges to ship to Canada?

There is an additional surcharge for Canada orders over $100. This surcharge will vary by region and products ordered.

Do you backorder?

We do not backorder items. Please visit our website for updated availability.

Can I cancel or edit my order after it's placed?

Once an order has been placed, it cannot be canceled or edited in any way. Our online order processing systems are designed to fulfill and ship orders as quickly as possible once they are placed.

How can I check the status of my order?

To check the status of your order please click here for order status.

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

Please send all wholesale requests to wholesale@havaianas.com.