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Returns & Exchanges
Havaianas.com Return Policy
Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
- The product is returned with the original hang tags
- There are no visible signs of wear and tear; product must be unworn
- Return Authorization number (RMA#) is included on the box
Havaianas will fully refund the cost of the products noted on your packing list returned within these guidelines. Please note your original shipping costs (if any) will not be refunded.
Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.
Havaianas Return Instructions
Returning merchandise purchased on us.havaianas.com is easy and convenient, just follow these steps for returns within the US :
Note: These instructions will help you to create both a valid Return Merchandise Authorization number (RMA#) and pre-paid shipping label. Please ensure that your printer is connected and ready before you start. No access to a printer now? No problem, we will also e-mail your RMA # for your records and instructions so you can print the pre-paid shipping label later.
* If your order was placed before May 6, 2021, you will have to contact customer service to process a return.
- Login to your My Account or if you checked out as a Guest use .
- From the "My Orders" section of your "My Account" page, click on the "Return an Item" link, then click the Return button corresponding to the order containing the item(s) you wish to return
- Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit
- Your return will be assigned RMA #. This number is required in order to print the pre-paid shipping label
- Follow the link provided to prepare and print your pre-paid shipping label
- Pack the item(s) you wish to return in your shipping box. Item(s) must be shipped with hang tags and the packing list must be placed inside the box to ensure a proper refund will be issued. Please return only the item(s) associated with this RMA #
- Affix the prepaid shipping label (from step 5) to the outside of your shipping box and drop-off the package at any authorized FedEx shipping center
We CANNOT issue refunds for any items sent that are not associated with your RMA #.
Please allow 1-2 weeks from the time the product is sent back for your return to be processed and refunded to the original form of payment.
We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.
If you have received the wrong size upon arrival please contact Customer Service via phone or e-mail.
However, if you feel you have received the wrong size please make sure to try on your Havaianas to determine the sandal you received does not truly fit. Havaianas men's and women's footwear and tags have US men's sizing. Please refer to our size chart for clarification.
Wrong style or colorIf you have received the wrong style or color upon arrival please contact Customer Service via phone or e-mail.
If you have received damaged or defective product upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Havaianas product
Problems with product not purchased from us.havaianas.com
We can only accept returns for purchases made through us.havaianas.com. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.
Still have questions?? Please e-mail Customer Service any time at [email protected]
please allow 24-48 business hours for respond) or call 1-877-959-9650 (Mon -Sat 8am-9pm EST)
Havaianas 60-Day Satisfaction Guarantee
At Havaianas we stand behind our products and quality controls. If for any reason you are not satisfied with a Havaianas product you purchased from us.havaianas.com or one of our authorized sellers, you may request a refund or replacement product. The Guarantee does not apply to Havaianas-branded eyewear. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Havaianas 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How to Claim the Guarantee
To submit a Guarantee request, please call us at 1-877-959-9650 or contact us through our Customer Service email at [email protected] and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your Havaianas product, a proof of purchase, and your return authorization number to:
c/o DHL Supply Chain
3650 Brookham Drive, Suite B
Grove City, OH 43123
You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests at our discretion in cases of suspected fraud or if customer has abused the Havaianas 60-Day Satisfaction Guarantee. If you have any questions regarding whether a seller is an authorized Havaianas seller, please contact us at 1-877-959-9650 or by email at [email protected].
US Retail Stores Return Policy
Returns are accepted within 30 days of purchase on items from the location where the product was purchased only. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.