Havaianas Return Policy
Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
- The product is returned with the original hang tags
- There are no visible signs of wear and tear; product must be unworn
- Return Authorization number (RMA#) is included on the box
Havaianas will fully refund the cost of the products noted on your packing list returned within these guidelines.
Please note your original shipping costs (if any) will not be refunded.
Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your
return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of
payment. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time
may vary depending on your financial institution.
We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for
the exchanged items. In order to process a return please follow our return instructions to return
the unwanted merchandise and place a new order for the items you wish to receive.
If you have received the wrong size upon arrival please contact Customer Service via phone or e-mail.
However, if you feel you have received the wrong size please make sure to try on your Havaianas to determine the sandal
you received does not truly fit. Havaianas men's and women's footwear and tags have US men's sizing. Please refer to
our size chart for clarification. You can find our size chart by clicking on Help Find the Right Size?
Wrong style or color
If you have received the wrong style or color upon arrival please contact Customer Service via phone or e-mail.
Damaged or Defective Product
If you have received damaged or defective product upon arrival please contact Customer Service. This does not
include normal wear and tear or damages due to improper fit, alterations or misuse of your Havaianas product.
Custom Product Returns
No returns on Custom Havaianas Product all sales are final. We want you to love your Havaianas;
to ensure satisfaction, please double check your selections when customizing your Havaianas product.
Problems with product not purchased from us.havaianas.com
We can only accept returns for purchases made through us.havaianas.com. All other requests should be directed
to the original place of purchase. Havaianas items purchased outside the United States must be returned in the
country where the original purchase took place.
Still have questions?? Please e-mail Customer Service any time at firstname.lastname@example.org
please allow 24-48 business hours for respond) or call 1-866-822-0962 (Mon -Fri 8am-12am, Sat & Sun 9am – 9pm)