Frequently Asked Questions




Answers
01. What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express. Our online store accepts US credit cards and valid US addresses. All prices shown in US Dollars Back to Top

02. Is it safe to use my credit or debit card on your site?

us.havaianas.com is safe. Our website is protected by the SSL encryption technology.
Back to Top


03. Do you charge sales tax on items/orders?

Sales tax will be charged on all orders. Back to Top

04. What are my shipping options?

Shipping options can be found here.
Back to Top


05. Will you ship to a PO Box?

We can ship to a US PO box using only United States Postal Service (USPS).
Back to Top


06. Are there any shipping area restrictions?

We currently ship orders within US. Our online store only accepts US credit cards with valid US addresses.
Back to Top


07. Do you backorder?

We do not backorder items that have not shipped on your order. Please visit our website for updated availability on the missing item(s) or to view and purchase similar products.
Back to Top


08. Do you have a catalog?

We do not have a catalog. Our website carries the complete US product line.
Back to Top


09. What is Havaianas' return policy?

Please visit Returns and Exchanges.
Back to Top


10. What is us.havaianas.com's Privacy Policy?

Please visit Privacy Policy.
Back to Top


11. How quickly will my order be shipped?

It takes 24 to 48 hours to process an order. Shipping times depend on the destination of the order as well as the shipping service selected.
Back to Top


12. How can I check the status of my order?

To check the status of your order please click here for order status.
Back to Top


13. How can I change/cancel my order?

Once an order has been placed it can not be changed. You can cancel your order up to 20 minutes after being placed. 20 minutes after the order has been placed it cannot be canceled and it will process in full.
Back to Top


14. When do you charge my credit card for an order?

All credit cards are authorized at the moment of purchase. However, a credit card isn't charged until the items have shipped. If an order ships partially, the credit card will only be charged for the items shipped.
Back to Top


15. I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

Please send all wholesale requests to [email protected]
Back to Top


16. How can I contact you?

Please visit Contact Us.
Back to Top


17. How do I inquire about employment opportunities?

Havaianas is looking for passionate, talented, and hard working people who want to summer with us all year long. Visit Careers to apply on our careers page and put a smile on people's feet!
Back to Top