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  • What forms of payment do you accept?+-
    We currently accept Visa, MasterCard, Discover, and American Express.
    Our online US store only accepts US based credit cards and valid US addresses.
  • Is it safe to use my credit or debit on your site?+-
    us.havaianas.com is safe. Our website is protected by the SSL encryption technology of Thawte. Click here to learn more about Thawte.
  • Do you charge sales tax on items/orders? +-
    Sales tax will be charged on all orders.
  • What are my shipping options?+-
    Shipping options can be found here: us.havaianas.com shipping options
  • Will you ship to a PO BOX?+-
    We can ship to a PO BOX using only United States Postal Service (USPS)
  • Are there any shipping area restrictions?+-
    We currently ship orders within the US. Our online US store only accepts US based credit cards and valid US addresses.
  • Do you backorder?+-
    We do not backorder items that have not shipped on your order. Please log on to our website @ www.us.havaianas.com for updated availability on the missing item(s) or to view and purchase similar products.
  • Do you have a catalog?+-
    We do not have a catalog. Our website carries the complete US product line.
  • What is Havaianas's Return Policy?+-
  • I want to return my purchase. What do I do?+-
  • What is us.havaianas.com's Privacy Policy?+-
    Our Privacy Policy can be found here: us.havaianas.com Privacy Policy
  • How quickly will my order be shipped?+-
    It takes 24 to 48 hours to process an order. Shipping times depend on the destination of the order as well as the shipping service selected. Click here to track your order.
  • How can I check the status of my order?+-
    To check the status of your order please click here .
  • How can I cancel/change my order?+-
    Once an order has been placed it can not be changed. You can cancel your order up to 20 minutes after being placed. 20 minutes after the order has been placed it cannot be canceled and it will process in full.
  • When do you charge my credit card for an order?+-
    All credit cards are authorized at the moment of purchase. However, a credit card isn't charged until the items have shipped. If an order ships partially, the credit card will only be charged for the items shipped.
  • The size/color I want is currently out of stock. Can you notify me when the item is available?+-
    All out of stock items have an option to be notified when the item is back in stock. In order to sign up select the item you would like and sign up in step 2 "choose your size".
  • I am a wholesaler and am interested in ordering Havaianas. How do I place my order?+-
    Please send all wholesale requests to wholesale@havaianasus.com.
  • Do you have any special events?+-
    If you are interested in special events Havaianas may have, please sign up for the email newsletter to be notified of any events, promotions, etc.
  • How can I contact you?+-
  • How do I inquire about employment opportunities?+-
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