Havaianas Return Instructions
Returning merchandise purchased on us.havaianas.com is easy and convenient, just follow these steps for returns within the US. For returns from Canada please contact our customer service team:
Note: These instructions will help you to create both a valid Return Merchandise Authorization number (RMA#) and pre-paid shipping label. Please ensure that your printer is connected and ready before you start. No access to a printer now? No problem, we will also e-mail your RMA # for your records and instructions so you can print the pre-paid shipping label later. No Printer? No problem, simply contact us at firstname.lastname@example.org and provide us with your RMA# so we can mail your return label to you.
1. Login to your us.havaianas.com
2. From the "My Orders" section of your "My Account" page, click on the "Return an Item" link, then click the Return button corresponding to the order containing the item(s) you wish to return
3. Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit
4. Your return will be assigned RMA #. This number is required in order to print the pre-paid shipping label
5. Follow the link provided to prepare and print your pre-paid shipping label
6. Pack the item(s) you wish to return in your shipping box. Item(s) must be shipped with hang tags and the packing list must be placed inside the box to ensure a proper refund will be issued. Please return only the item(s) associated with this RMA #
7. Affix the prepaid shipping label (from step 5) to the outside of your shipping box and drop-off the package at any authorized UPS shipping center
We CANNOT issue refunds for any items sent that are not associated with your RMA #.
Please allow 2-4 weeks from the time the product is sent back for your return to be processed and refunded to the original form of payment.